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Power Up illumin With Power BI

Power Up illumin With Power BI

Your knowledge and request management needs are as unique as your organization, the good news for you is that Softlink IC’s solutions are developed and supported by teams of experienced information and resource managers and expert knowledge management development professionals.

Exploring the World of Parliamentary Librarians

Exploring the World of Parliamentary Librarians

Libraries are some of the most exciting places to work, and as a librarian, you get to use a variety of skills every day. In this blog series, we’ll look at the types of skills and knowledge necessary for working in a library, knowledge or resource center. And we’ll showcase some specific sectors where you’re bound to find a librarian!

How to Bring a Customer Focus to Your Research  Team?

How to Bring a Customer Focus to Your Research Team?

At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process.

Why Our Customer Support Team Is Everything to Us

Why Our Customer Support Team Is Everything to Us

At Softlink Information Centres, you probably know we provide library, knowledge and research management solutions. Our products, Liberty and illumin, are used by hundreds of businesses around the world from some of the largest multi-branch law firms to single branch non-profit organizations.

4 Ways to Secure and Protect Your ILMS – Part 1

4 Ways to Secure and Protect Your ILMS – Part 1

Securing organizational data, documents and resources with appropriate security is nothing new for knowledge and IT professionals. Softlink IC knows information industry professionals are focused on curating valid, verifiable information, and protecting access to sensitive data. Let’s look at how Softlink IC protects our products and your data.

Make the Age of Information Work for You!

Make the Age of Information Work for You!

It’s true, we are living in an Age of Information and for some of our Liberty users, perhaps they know nothing other than borrowing books via the Liberty App. While other Liberty users may recall the smell of books, as a young kid they entered that large room with stacks of resources, spacious seating and large group study tables known as the library.

Employee Spotlight – Jacob Devine

Employee Spotlight – Jacob Devine

Meet Jacob, he’s part of our amazing customer support team, and they’re amazing! Our Support Team members are trained to understand our products inside and out.